Shipping policy

Last updated: 6 November 2026

Where we deliver

We deliver everywhere in Bangladesh through our courier partner, Steadfast Courier.

Delivery charges

  • Inside Dhaka: ৳70
  • Outside Dhaka: ৳130

The delivery charge is shown in the order form before you confirm. Free-delivery offers (for example the BROTHERHOOD code on orders of ৳2,026 or more) are applied automatically when the code is valid.

Order confirmation

We send an order confirmation to the email address you give us. Every order is then checked and confirmed by our team. After you place an order, we will call you on the mobile number you gave us. We start preparing your order only after it is confirmed. If we cannot reach you after a few attempts, the order may be cancelled.

Delivery time

Delivery time is counted from the day we confirm your order:

  • Ready-stock items: 1–3 working days inside Dhaka, 2–5 working days outside Dhaka.
  • Personalized and made-to-order items (personalized names, Roll of Honor boards, custom designs): usually 5–7 working days for production, plus the delivery time above.
  • Items ordered while out of stock: delivered within the number of days shown on the product page (normally 7 days).
  • Pre-order items: delivered after the launch date shown on the product page. Pre-orders are delivered in the order they were placed.

Delays can happen during public holidays, political unrest, bad weather or courier disruptions. We will keep you informed if your order is delayed.

Payment

We currently accept Cash on Delivery only. Please pay the full amount, including the delivery charge, to the courier when you receive your parcel.

Receiving your parcel

Please check your parcel in front of the delivery person. If the product is damaged, wrong or missing, do not accept the parcel and contact us the same day (see our Refund & Return Policy).

Wrong address or failed delivery

Please make sure your name, mobile number and address are correct. If a parcel is returned because the address was wrong or the customer refused it without a valid reason, the delivery charge (both ways) may be charged on the next order.