Refund policy

Last updated: 7 November 2026

We want you to be proud of every Cadet Forever product. If something is wrong with your order, we will make it right.

Check at delivery

Please open and check your parcel in front of the delivery person. If the item is damaged, broken, wrong (different product, size, colour or texture) or missing, you can refuse the parcel and contact us the same day. You will not have to pay for it.

Problems found after delivery

If you find a problem after accepting the parcel, contact us within 3 days of delivery with your order number and clear photos or a video of the problem. If the problem was caused by us or during delivery, we will, at our cost:

  • replace the item, or
  • repair or re-make it, or
  • refund the amount you paid, if replacement is not possible.

Personalized and made-to-order items

Items made specially for you — personalized names, cadet numbers, Roll of Honor boards (Lifetime Identity), custom photo designs and similar — cannot be returned or exchanged for a change of mind. Please check the spelling and details carefully before confirming your order. If we made a mistake in your text or design, we will re-make the item free of charge.

Change of mind (ready-stock items)

Unused ready-stock items in their original packaging can be returned within 3 days of delivery if you changed your mind. The delivery charges (both ways) are paid by the customer and will be deducted from the refund.

Cancelling an order

You can cancel an order yourself, free of charge, from My Profile on our website. Choose “Cancel order” next to the order and tell us the reason.

  • Regular (non-personalized) orders: can be cancelled any time until the order is shipped.
  • Orders with personalized items (names, cadet numbers, Roll of Honor boards, custom designs): can be cancelled only until our team confirms the order. After confirmation we start making the item for you, so it can no longer be cancelled.
  • Pre-orders follow the same rules.
  • After shipping: the order can no longer be cancelled. You can refuse a damaged or wrong parcel at delivery, or return unused ready-stock items as described above.
  • If you already paid anything for a cancelled order, it is refunded in full.

Lifetime member discount and returns

If an order that unlocked your lifetime member discount is cancelled, returned or refunded, the member discount may be removed from your account. See section 12 of our Terms of Service.

How refunds are paid

Approved refunds are paid within 7 working days by bKash, Nagad or bank transfer to the account you choose.

Items that cannot be returned

  • Personalized or custom-made items (except for our mistakes)
  • Items damaged by misuse, water or improper care after delivery
  • Items reported after the 3-day period

To start a return, contact us at cadetforeverbd@gmail.com or through the chat on our website with your order number.